Electricity Outage Text Us

South Alabama Electric Cooperative is not yet powerful enough to stop outages from happening, but we make reporting those outages as easy as grabbing your smartphone and sending a text message.

You don’t have to leave a voice message or wait on hold. Just add our outage number — 800-556-2060 — in your phone’s contact list and use a few key words in your message.

Text “OUT” to report an outage at your service address.

Text “STATUS” to get an update on an outage.

If you are not currently enrolled in the text outage alert system, please text”SAEC” to 800-556-2060

The success of SAEC’s text-based outage management system, however, depends on correct information for each member. The automated system uses caller ID to match your phone to your account, which is why it’s important for members to keep their account information up to date. Having current information, especially cellphone numbers, ensures faster response to outages. The system automatically retrieves your service address and maps your location.

Members can also use the SAEC Connect app to report and monitor outages.

Visit southaec.com/outage-safety for more information on the text outage alert system, including details on how to update your account as well as a list of frequently asked questions and a link to enroll in the text outage alert system.