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Matthew Webb
What is the annual meeting?
The annual meeting of the members of South Alabama Electric Cooperative is held on the last Tuesday of October at a place designated by the Board of Trustees. All members are invited to attend and hear reports on the operation…
What is a cooperative?
Rural electric cooperatives were initially formed when the commercial, investor-owned power companies refused to serve the vast area of rural America because it was sparsely populated, thus not profitable. The Rural Utilities Service (RUS) was created by the U.S. government…
What if my prepay account runs low?
Prepay is a self-managed program. You will receive a low balance notice by email or text message based on the notification preferences you set on your account (This will give you time to purchase power before the meter actually stops)…
How do I make payments?
In person (Payments can be made at our office location between the hours of 8 a.m. and 5 p.m., Monday through Friday, excluding holidays) Online (Payments can be made 24 hours a day at our website) SAEC Connect Mobile App…
If I already have a traditional account, can I switch to prepay?
You can switch to a Prepay* account even if you already have service with South Alabama Electric Cooperative. Your existing deposit will be applied to your current account balance, with any remaining amount being applied as a credit to your…
Will I still be a cooperative member?
Absolutely! You are still a member of South Alabama Electric Cooperative even if you choose to utilize our Prepay program.
How can I check my balance?
To get your up-to-the-minute account balance, you can: Login at our website Download our SAEC Connect App for mobile devices Call (877) 566-0611 to receive automated information regarding your Prepay account Access information is provided when your account is established.…
How do I make prepay work for me?
By monitoring your consumption on a regular basis, you will begin to notice patterns in your day-to-day use. Any variation from this pattern, such as a house guest or a vacation, will become evident as you monitor your account. Prepay…
Will my electric service be different if I am on prepay?
You will have the same reliable electric service you have always had Low balance and pending disconnect notifications will be sent prior to disconnect (You will know if you are experiencing a power outage or have just run out of…